What do we mean by “Your Personal Data”?
Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth or National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.
Your Personal Data may include:
Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity. Employment and remuneration information including salary, bonus schemes, overtime, sick pay and other benefits as well as your employment history. Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.
The basis upon which our Company will manage Your Personal Data:
When we speak with you about your requirements we do so on the basis that both parties are entering a contract for the supply of services. In the course of initial discussions with you or when the contract between us has come to an end, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from lenders and our Compliance Service Provider relating to the discussions we have with you, or to contact you to seek feedback on the service you received. We will use Your Personal data for contractual responsibilities and for wider compliance with any legal or regulatory obligation to which we might be subject.
How do we collect Your Personal Data?
We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will provide information during our initial meetings or conversations with you to establish your circumstances and needs. You will provide information to us verbally and in writing, including email and perhaps text messaging through various apps. We may obtain some information from third parties such as credit checks, information from your employer, and searches of information in the public domain for example the electoral roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status, we will only do so if we have your consent. With regards to electronic ID checks we would not require your consent but will inform of its use.
What happens to Your Personal Data when it is disclosed to us?
In the course of handling Your Personal Data, we will: Record and store Your Personal Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide a service to you and to perform any administration tasks associated with that service. Submit Your Personal Data to Product Providers both in paper form and on-line. This is essential in allowing us to progress any enquiry or application and to deal with any additional questions or administrative issues that may arise. Use Your Personal Data for the purposes of responding to any queries you may have, or to inform you of any developments of which we become aware.