Complaints Procedure

At 978 Finance Ltd we aim to provide the highest standards of service. If you are unhappy with any aspect of our service, please let us know so that we can put things right.

How to make a complaint

You can contact us in any of the following ways:

By email: simon@978finance.com
By phone: 01524 889 978
In writing: 978 Finance Ltd, 5-2-2 The Gatehouse, White Cross Business Park, LA1 4XQ

Please include your name, contact details and as much information as possible about your complaint.

What happens next

Acknowledgement – We will acknowledge your complaint promptly, usually within 5 working days.
Investigation – We will review your complaint fairly and thoroughly.
Response – We aim to provide a final written response within 8 weeks. If we need longer, we will explain why and when you can expect our full reply.

If you are not satisfied

If you are unhappy with our final response, or if we do not respond within 8 weeks, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS can be contacted at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk